Case Study - Unbox

Discover How We convert startup concept into successful business

UNBOXRTN-Food Delivery App

Client : UnboxRTN, Ratnagiri(MH, India)
Industry : Food Delivery
Business Type : Startup
Services : Conceptualization, Application Development, Deployment & Maintainance
Technology : IONIC/Kotlin/Angular JS/C#.Net Web API/SQL Server

From Concept to Delivery, We Crafted and Maintain a Food Delivery App

Challenge: Unbox Food Delivery aimed to enter the highly competitive food delivery market and required a robust, user-friendly, and scalable mobile application to connect customers, hotels, and delivery personnel. They needed a solution that could handle a large number of daily orders, track delivery personnel, ensure secure payments, and provide an intuitive user experience.

Solution: We developed a comprehensive food delivery app ecosystem that included a Customer App, a Web Admin Panel, and separate Native Android applications for Hoteliers and Delivery Personnel.

Key Features

1. Customer App (IONIC):

--User-Friendly Interface: The customer app featured a user-friendly interface, allowing customers to easily browse menus, place orders, and track their deliveries.
--Payment Gateway Integration: Secure payment options were integrated, including credit/debit cards and digital wallets.
--Cart Management: Customers could easily add, remove, or modify items in their cart before placing an order.

2. Web Admin Panel (Angular JS):

--Centralized Control: The web admin panel enabled administrators to manage restaurants, menus, orders, delivery personnel, and customer support from a single, intuitive dashboard.
--Geofencing: Geo-fencing technology was employed to create delivery zones and optimize order assignments

3. Hoteliers & Delivery Boy App (Native Android):

--Dedicated Hotel App: Hoteliers had access to a dedicated app for managing orders, menus, and order notifications.
--Delivery Personnel App: Delivery personnel could view and accept delivery requests, access order details, and utilize location tracking features.

4. Advanced Features:

--Location Tracking: Real-time location tracking for delivery personnel allowed customers to track their orders from the restaurant to their doorstep.
--Payment Management: The app facilitated secure and efficient payment management for hoteliers and delivery personnel.
--Order Assignment Algorithm: An intelligent algorithm was implemented to assign orders to delivery personnel based on the location of the hotel and available delivery personnel.
--Commission Invoices: Automated commission invoices were generated for hotels, enhancing transparency and financial management.


The food delivery app ecosystem proved to be a game-changer for Unbox Food Delivery:

--High User Engagement: The apps received 25,000+ downloads, with over 15,000 active users.
--Operational Efficiency: The system managed 1,000+ daily orders efficiently, with improved order assignment and tracking.
--Financial Transparency: Automated commission invoices improved financial transparency for hotels and administrators.


The food delivery app ecosystem proved to be a resounding success for Unbox Food Delivery. The combination of advanced technology, user-friendly interfaces, and efficient operations contributed to the rapid growth and popularity of the platform. With a substantial user base, high daily order volumes, and robust features, Unbox Food Delivery is well-positioned for continued success in the competitive food delivery industry.

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